PRIVACY POLICY

INTRODUCTION

At The Cocoa Den, we are committed to maintaining the trust and confidence of our customers and visitors to our website.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from The Cocoa Den. We'll be the "data controller" of the information you provide to us. 

Please read the following information carefully. By visiting The Cocoa Den, you are accepting and consenting to the practices described in this policy.

 

HOW WE COLLECT PERSONAL INFORMATION

We collect your personal information when you interact with us, such as when you use our website to place an order. We also look at how visitors use our website, to help us improve our services and optimise customer experience.

We collect information:

  • when you place an order with us and during the order process (including for payment and order delivery)
  • when you contact us directly via email, phone or web form
  • when you browse and use our website.

 

WHAT INFORMATION WE COLLECT

When you visit The Cocoa Den, we automatically collect certain information about your 'device', including your web browser, IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. We also collect information about your usage of the website and information about you from any messages or queries you submit via the web forms or when you contact us or provide us with feedback, including via e-mail, letter or phone.

When you make a purchase or attempt to make a purchase through the site, we collect certain 'order' information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

 

HOW WE USE YOUR INFORMATION

We use the order information that we collect generally to fulfil any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

  • Communicate with you (eg questions or issues relating to the order);
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the device information that we collect to help us screen for potential risk and fraud, and more generally to improve and optimise our site (eg by generating analytics about how our customers arrive at and interact with the site, and to assess the success of our marketing and advertising campaigns).

Where you have given your consent or where we have a justifiable reason for doing so (and are permitted to do so by law) we will use your information to let you know about our other products and services that may be of interest to you and we may contact you to do so by email or phone. You can control your email marketing preferences by clicking the ‘Unsubscribe’ link at the bottom of any marketing emails we’ve sent you.

 

SHARING YOUR INFORMATION

We share your information with third parties to help us use your information, as described above. For example, we use Squarespace to power our online store – to learn more about what Squarespace does with visitor data, see sections 4(b), 5, 6, and 12 of their Privacy Policy. We also use MailChimp to send newsletters where you have opted in at checkout – you can read more about how MailChimp manages privacy here.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

RETENTION OF YOUR INFORMATION

When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at thecocoaden@gmail.com or by mail using the details provided below:

The Cocoa Den
18 St Margarets Road, London N176TY